In the recent failure of Shanghai Metro Line 11, we, as passengers, express our deep regret and regret for the accident. The apology letter issued by the Shanghai Metro Operation Management Center detailed the cause, process and follow-up of the accident, and expressed our deep regret for the inconvenience caused to passengers.

First, let us understand the specific circumstances of the accident. According to the official report, the failure occurred on the 22nd. When the train reached a certain section, some carriages suddenly failed to start normally, causing the train in the area to stop running. Subsequently, the relevant departments quickly organized rescue work. After a series of complex investigation and repair work, the problem was finally successfully solved, allowing the affected trains to resume normal operation.

However, at the scene of the accident, we also saw some disharmonious phenomena. Some passengers began to engage in vexatious behavior because they were dissatisfied with the subway service, and some even insulted and attacked the staff. This behavior not only damaged the service image of the subway, but also caused trouble to other passengers. To this end, the Metro Operation Management Center also issued the "Convention on Civilized Riding", which aims to improve the civilized quality of all passengers and jointly maintain a good riding environment.

In addition, for this accident, the Shanghai Metro Operation Management Center also said that it will strengthen equipment maintenance and maintenance, improve service quality, and avoid similar incidents from happening again. At the same time, it will also further improve emergency plans to ensure timely and effective response in case of emergencies.

In general, although the accident caused a certain impact, it was finally properly resolved through the efforts of all parties. We should recognize that the subway, as an important means of transportation in the city, its service quality is directly related to the quality of life of the majority of passengers. Therefore, I hope that the Metro Operation Management Center will continue to work hard to continuously improve the service quality and provide passengers with a safer, more convenient and more comfortable travel experience.